I immediately opened the app after purchasing to play around. Found a template I liked and dug in. I believe I found a UX/UI issue that had me stuck. Instead of abandoning the app and ultimately refunding, I decided to make a video and send it through the support link.
The founder replied within the hour with a video explaining how I could get the result I wanted. He went on to explain how it works and his eagerness to update the system to reflect my use case. LOVE THAT!
Do I expect every founder to be on call 24/7 to answer everyone's questions and concerns - NO? However, being responsive is priority #1.
When a founder does the right thing, they deserve to be acknowledged. Bravo John of GetLeadForms!!!!